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Florida Medicaid Recipients - How to File a Complaint

If you are enrolled with a Statewide Medicaid Managed Care Plan, you should first contact your plan for help.  The phone number for your plan is printed on your Plan ID Card.  You can also find the phone number for your plan on the General Plan Contact Information [ pdf 59.6 kB ] list.

If you are not enrolled in a plan or were unable to get help from your plan, you can submit a complaint to the Agency using one of the methods below. Please refer to the Complaint Tip Sheet [ pdf 127.9 kB ] for helpful hints on submitting your complaint.

  1. You may submit a complaint using your Member Portal account.  The Member Portal also allows you to select and change your plan, check on the status of a complaint, and receive important updates.  If you do not have a Member Portal account, we encourage you to create one by visiting the Member Portal registration page .
  2. To submit a complaint online without a Member Portal account you may use the Florida Medicaid Complaint Form .
  3. To submit a complaint by phone, please call the Medicaid Helpline at 1-877-254-1055 (TDD 1-866-467-4970). Staff are available to assist you Monday through Friday, 8am-5pm EST.

Already submitted a complaint? Find your Complaint Status here.

If you want to authorize someone else to verbally discuss specific topics with the Agency on your behalf, or to select or change your managed care plan, please complete and submit the Agency's authorization form [ pdf 250.9 kB ] .