Anyone can submit a complaint to the Agency using the Florida Medicaid Complaint Form. When you file a complaint, you get a tracking number. You can use this tracking number to check the status of your complaint online. Already submitted a complaint? Find your Complaint Status here.
If you need help submitting a complaint, you can call our Medicaid Helpline at 1-877-254-1055 (TDD 1-866-467-4970). Staff are available to help you Monday through Friday, 8:00am to 5:00pm EST. Medicaid Helpline staff can also help you check on the status of a complaint submission.
If your complaint is regarding Medicaid eligibility or the application process, please contact the Department of Children and Families ACCESS Program.
All complaints submitted to the Agency are:
Prioritized – We work complaints based on the urgency of the reported issue, not the order received. For example, a complaint from someone who cannot pick up his medication at the pharmacy is worked before a complaint about an unpaid medical bill.
Assigned – We assign someone to work your complaint. They may call you to get more information, if needed.
Researched – We research your complaint. If you are enrolled in a Medicaid plan, we also contact your plan to get more information and ask the plan to reach out to you directly to address your issue.