Medicaid Fiscal Agent

Florida Medicaid currently has a contract [PDF 3.65MB] with DXC Technology (DXC) to serve as the state's fiscal agent. Some of the fiscal agent functions include: enroll providers, process Medicaid claims, issue payments, and provide call center support to providers for claims and provider enrollment inquiries. General provider and recipient information can be found on Florida Medicaid's Web Portal. For provider specific information, visit the Provider Web Portal and for recipient specific information, visit the Recipient Web Portal.

Commonly Used Phone Numbers with the Available Times of Operations
  Automated Voice Response System (AVRS) 800-239-7560 (24 hours)
Pharmacy Benefit Manager (PBM) Magellan 877-553-7481 
8 AM - 8 PM  ET – Monday - Friday Medicaid

Ombudsman live phone
7 AM - 7 PM ET – Monday - Friday
(voice mail after hours) 
# 866-490-1901
Electronic Claims Submission (ECS) Services Electronic Data Interchange (EDI) 866-586-0961
(8am - 5pm ET)
Provider Relations Services Provider Enrollment 800-289-7799 - Option 4
(8am - 5pm ET)
  Web Portal Password Reset 800-289-7799 - Option 5
(7:30am - 6pm ET)
  Provider Services Contact Center 800-289-7799 - Option 7
(7am-6pm ET)
  Provider Field Services 800-289-7799 - Option 7
(7am - 6pm ET)