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UOC Proposal Library

UOC Proposal Library Reference Guide v.300 [56KB DOCX]

FX Project Glossary 8-27-2021 [64KB XLSX]

FX Procurement Strategy [925KB PDF]

FX Governance Plan [1,288KB PDF]

FX Strategic Plan [8,195KB PDF]

Strategic Project Portfolio Management Plan [1,192KB PDF]

FX MITA State-Self Assessment and Update Process [1,861KB PDF]

FX Project Management Standards [1,111KB PDF]

FX Project Management Toolkit [3,940KB PDF]

FX MITA Certification Plan [2,576KB PDF]

MMIS Concept of Operations (ConOps) [3,519KB PDF]

FX Data Management Strategy [2,654KB PDF]

FX Information Architecture Documentation [1,290KB PDF]

FX Data Standards [982KB PDF]

FX Technical Management Strategy [1,323KB PDF]

FX Technical Architecture Documentation [3,392KB PDF]

FX Technology Standards [340KB PDF]

FX Design and Implementation Management Standards [849KB PDF]

FX Enterprise Data Security Plan [1,089KB PDF]

FX Technology Standards Reference Model (TSRM) [98KB PDF]

FX Technology Standards Reference Guide (TSRG) [58KB ODS]

Statewide Medicaid Managed Care (SMMC) Program Style Guide [217KB PDF]

Contact Centers 2018-2020 Volumes vF [46KB XLSX]

Call Complexity Volume Data v.031221F [645KB XLSX]

AHCA Contract No.MED037 Amendment No.57 [881KB PDF]

Enrollment Broker (EB) Turnover Plan [334KB PDF]

FX UOC Persona Descriptions [239KB PDF]

FX UOC Customer Experience Blueprint Sample [400KB PDF]

FX UOC Customer Journey Map Format-200 [174KB PDF]

FX UOC Requirements Inventory-300 [145KB XLSX]

FA Operational Procedures - Documentation Procedures Manual [7,347KB ZIP]

FA Operational Procedures - File Maintenance Operations Procedures Manual [824KB ZIP]

FA Operational Procedures - Mailroom Procedures Manual V8 [798KB ZIP]

EB Operational Procedures [10,494KB ZIP]

Background Screening (BGS) Operational Procedures [798KB ZIP]

Processes for Recipient Medicaid ID Cards [26KB DOCX]

FX Interface Control Document Template [341KB PDF]

UOC ITCO List [23KB XLSX]

FX OCM Plan [481KB PDF]

AHCA Policy No.4004 Records Management [499KB PDF]

FX SEAS Artifact Management Standards-200 [948KB PDF]

FX SEAS Style and Writing Guide-100 [2874KB DOCX]

FX Template Schedule Assumptions and Constraints-100 [110KB DOTX]

AHCA Internal Records Schedules [75KB PDF]

FX System UI Standards [2075KB PDF]

Medicaid Cards Isssued by Month [19KB XLSX]

PBM Outbound Mail Volume Report 2020-2021.xlsx [24KB XLSX]