If your complaint is regarding Medicaid eligibility or the application process, please contact the Department of Children and Families ACCESS Program.
If your complaint is about the quality of care received in a Hospital, Nursing Home, Assisted Living Facility or Group Home, please contact the Agency at 1-888-419-3456 / 800-955-8771 Florida Relay Service (TDD number). You can also submit your complaint online:
If your complaint is against a doctor, and involves a quality of care issue, please submit a complaint to the Florida Department of Health using the Practitioner Complaint Form.
If you think a health care provider or a Medicaid recipient has intentionally misused someone’s Medicaid coverage to receive services they should not have received, please contact the fraud and abuse hotline at 1-888-419-3456, or submit a Medicaid Fraud and Abuse Complaint using the online Fraud Complaint Form.
If you think a health care provider is committing Medicaid billing fraud, please contact the fraud and abuse hotline at 1-888-419-3456, or submit a Medicaid Fraud and Abuse Complaint using the online Fraud Complaint Form.
If you think a person gave fraudulent information about his/her income, assets or living circumstances to qualify for Medicaid, please contact the Florida Department of Children and Families, Office of Public Benefits Integrity at http://www.myflfamilies.com/service-programs/public-benefits-integrity.
If you need to request copies of your medical records, please contact your health care provider directly. If you believe that the provider is not complying with your request, you may file a complaint with the Department of Health. For all other requests, contact the Agency's Public Records Office.
If you think that your health care provider shared your personal health information with someone else, without your permission, please visit the Office for Civil Rights HIPAA website at http://www.hhs.gov/ocr/hipaa/ or contact them at 1-866-627-7748.
To report suspected abuse, neglect or exploitation of the elderly or a vulnerable adult, please contact the Florida Abuse Hotline at 1-800-96-ABUSE (1-800-962-2873). This toll-free number is available 24/7.