Service InformationWhat is Behavior Analysis
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Updates and Resources
Summary of Updates
Behavior analysis services provide a way for a person to reduce unwanted behaviors and increase desired behaviors. More information, including fact sheets and videos, is located on the Behavior Analyst Certification Board’s website.
The Agency has hosted several public meetings to introduce proposed updates to Medicaid-covered behavior analysis services. These updates are intended to ensure children receive the right service, at the right time, and by the right provider. It is of chief importance to the Agency that children who need behavior analysis services receive the highest quality of care and continue to receive services in a timely manner. Here is a summary of the updates:
|Behavior Analysis Rates||
|Multidisciplinary Team (MDT)||
MDT Updates: Provides information to behavior analysis providers in Regions 4 and 7
The Agency directed eQHealth Solutions, Inc. to implement a multidisciplinary team approach to reviewing prior authorization requests for behavior analysis services in Regions 4 and 7, as a pilot, beginning July 1, 2019. As a part of the MDT review process, all requests for more than 20 hours per week must undergo a telephone or face-to-face staffing to ensure the child is receiving all necessary services and supports. While this approach has proven valuable in obtaining additional information about the needs of the child, the Agency has identified opportunities to streamline and expedite the process, while continuing to engage providers and parents.Effective immediately, the Agency will limit the circumstances in which an MDT meeting is needed, as follows:
eQHealth will only initiate MDT meetings in cases where convening treatment providers may be of benefit in maximizing the treatment outcomes, particularly where progress has stalled or regressed over several review periods.
It is of chief importance to us to solicit input from parents prior to making a service authorization decision, so eQHealth will continue to contact the child’s parent/guardian prior to completing the review to collect information and to discuss any additional needs that may have arisen.For more information, please visit the eQHealth Training Resources page.
|Electronic Visit Verification||
Electronic Visit Verification (EVV)
EVV Goes Live December 1, 2020
Enforcement Actions Begin December 7, 2020
Effective December 7, 2020, providers must at least be registered in the Tellus EVV System. If not, all claims submitted directly to FMMIS will suspend until the Agency confirms the provider has registered and begun using the Tellus EVV System at least for scheduling and visit verification. Once registration and activity are confirmed, the claims in FMMIS will be released for payment without any further action by the provider. Providers will not need to resubmit the claims. If you are currently registered in the Tellus EVV System, this deadline does not apply to you.
Effective December 14, 2020, providers must be using the Tellus EVV System to submit claims. If not, all claims submitted directly to FMMIS will suspend until the Agency can document the provider has begun using the Tellus EVV System to submit claims. Once confirmed, the claims in FMMIS will be released for payment without any further action by the provider. Providers will not need to resubmit the claims. If you are currently billing claims through the Tellus EVV System, this deadline does not apply to you.
Effective December 28, 2020, claims that are billed directly to FMMIS will be denied.
To allow providers delivering behavior analysis (BA) services to recipients in Regions 9, 10, and 11 additional time to successfully submit claims through the Tellus EVV System, the effective date for denying claims that are billed directly to FMMIS has been changed to December 28, 2020.
For dates of service on or after February 1, 2021, providers must bill through the Tellus EVV System and must no longer bill the Florida Medicaid Management Information System (FMMIS) via the Medicaid Provider Web Portal. Previously, providers that were unable to bill claims using the Tellus system and had open tickets with Tellus regarding their claims-related issue were allowed to submit through the FMMIS. That option is no longer available. Claims that are billed directly to FMMIS will be denied even if a provider has an open ticket.
Take the Following Actions to Ensure Your Success:
The current app version can be found at https://4tellus.com/electronic-visit-verification. Scroll to the bottom of the page to view the app version number and effective date.
Update Contact and Linking Information
Known Issues: To find information about the top currently known technical issues related to the Tellus EVV System, please go to https://4tellus.com/ahca-ba-known-issues/
Dedicated BA EVV Hotline
|Behavior Analysis Coverage Policy||
|Topic||Date and Time||Link|
|eQHealth Solutions' Multidisciplinary Trainings||Recurring||Register for these trainings on eQHealth Solutions' website: http://fl.eqhs.org/ProviderResources/Registerforawebinar.aspx|
|Tellus Electronic Visit Verification Trainings||Recurring||Register for these trainings on Tellus’ website, under the Training & Resources tab: https://4tellus.com/ahca-ba/|
|Behavior Analysis Provider Enrollment (May 2019)||Presentation: Enrolling as a Florida Medicaid Behavior Analysis Provider
Webinar Recording: Enrolling as a Florida Medicaid Behavior Analysis Provider
|Behavior Analysis Provider Enrollment (April 2019)||Medicaid Behavior Analysis (Provider Type 39) Enrollment Webinar|
|Behavior Analysis Updates (April 2019)||Presentation: Florida Medicaid Behavior Analysis Updates 2019
Webinar Recording: Florida Medicaid Behavior Analysis Updates 2019
|Electronic Visit Verification||Presentation: Florida Medicaid Behavior Analysis Updates 2019
Webinar Recording: Florida Medicaid Behavior Analysis Updates 2019
Electronic Visit Verification Frequently Asked Questions
Instructions to BA EVV providers in the pilot program BA services to recipients with home addresses in Regions 9, 10, and 11.
eQHealth Solutions now makes all new determinations for Behavior Analysis (BA) services. This is the company that decides if your child needs BA services. When a decision is made, eQHealth will send you a letter. The following questions provide additional information:
1. What are Behavior Analysis (BA) Services?
Behavior analysis services provide a way for a person to reduce unwanted behaviors and increase desired behaviors.
2. Who can receive Behavior Analysis Services?
Behavior Analysis services are provided to all eligible Florida Medicaid recipients under the age of 21 years requiring medically necessary BA services.
3. Who is eQHealth?
eQHealth Solutions is the company that will begin reviewing all requests for BA services covered under Florida Medicaid.
4. How do I find a provider?
A link to BA service providers can be found on the Agency’s Recipient Support webpage under Additional Reference Information.
5. What are the steps I take to get BA services?
Step 1: Go to your doctor and get a written order for BA services.
Step 2: Find a provider (see question 4 above)
Step 3: The BA provider will send a request for BA services to eQHealth for review.
Step 4: eQHealth has professionals that will review the information your provider submits.
Step 5: You will get a letter in the mail letting you know the outcome.
6. Who can I contact if I have more questions?
Please call the Medicaid helpline at 1-877-254-1055, if you have more questions.
7. Who can I contact if I am having issues with receiving BA services?
Please contact the Medicaid helpline at 1-877-254-1055 to report those issues.
8. What is a prior authorization number?
A prior authorization number is a number that is 10 digits long, has no hyphens, and begins with “5.”
To obtain approval for Behavior Analysis services, providers must submit all new authorization requests to eQHealth Solutions, the Agency’s contracted Quality Improvement Organization for this service. For further information, please reference the following FAQs:
1. What documentation should be submitted to eQHealth?
When submitting prior authorization requests to eQHealth, BA providers will need to submit documentation that meets the requirements in section 9.0 of the Behavior Analysis Services Coverage Policy.
2. Is a physician's order required to obtain an assessment, reassessment, or BA Services?
Yes. Providers must submit a written physician's order to receive authorization for assessments, reassessments, and BA services in accordance with the Behavior Analysis Services Coverage Policy.
3. Is a diagnosis code required for submission with documentation?
Yes. Documentation must include an appropriate diagnosis code at the highest level of specificity as required by policy: http://ahca.myflorida.com/medicaid/review/Specific/59G-4.125_BA_Services_Coverage_Policy.pdf
4. Where can I access training documents and information about eQHealth’s BA implementation?
5. Who can I contact if I have more questions?
Please call the Medicaid helpline at 1-877-254-1055 or eQHealth at 1-855-444-3747 and via the web at http://eqhs.org/.
To obtain approval for Behavior Analysis services, providers must submit all new authorization requests to eQHealth Solutions, the Agency’s contracted Quality Improvement Organization for this service. For further information, please reference the following:
Clarification of the ComprehensiveDiagnostic Evaluation RequirementsA Comprehensive Diagnostic Evaluation (CDE) is a thorough review and assessment of the child’s development and behavior using national, evidence-based practice standards, which may include:
To learn more about the provider enrollment process for behavior analysis services, please review the presentation materials on the Agency’s website. For additional assistance, please contact a customer service representative at 1-800-289-7799, Option 4.Additional information is available on the Agency’s website: