Managed Care Recipients

Luis Diaz
Senior Management Analyst Supervisor

2727 Mahan Drive
Mail Stop #58
Tallahassee, FL 32308

Phone: (850) 412-3485
Fax: (850) 921-6215

Enrollment Broker Operations

Enrollment Broker Operations is responsible for the oversight and monitoring of the Medicaid Choice Counseling vendor and the Medicaid Helpline. 

Medicaid Choice Counseling

Do you need help choosing or changing your health plan? 

Medicaid has specially trained people to answer your questions and to help you enroll in the health plan that best fits your needs. These people are called choice counselors and they provide services free of charge. You may speak with a choice counselor by phone or meet with a choice counselor face-to-face (see face-to-face schedule listed below). To speak with a choice counselor:

Contact the Statewide Medicaid Managed Care Help Line toll free at 1-877-711-3662; Telecommunications device for the deaf (TDD) 1-866-467-4970 or visit the website at

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Recipient Contact Center

Need help resolving a health plan issue? 

Medicaid has specially trained people responsible for answering your questions about Florida Medicaid, including but not limited to plan enrollment information, Medicaid Fee-For-Service network assistance and complaint resolution.  As a health plan member, you may submit a complaint against a SMMC plan by contacting the Medicaid Help Line toll free at 1-877-254-1055 (8:00 a.m. ET - 5:00 p.m. ET Monday - Friday); Telecommunications device for the deaf (TDD) 1-866-467-4970 or by filling in the SMMC program Complaint Form.

You may also file a complaint, grievance, or appeal with your health plan.  See your plan handbook for additional filing criteria.