Recipient Resources

Information related to COVID-19

The Agency for Health Care Administration and Department of Children and Families have been working together to ensure current Medicaid recipients maintain benefits during the 2019 novel coronavirus (COVID-19) state of emergency. To that end, we are taking the following actions.

Maintain Medicaid Eligibility

Florida Medicaid Coverage has been extended until the end of the state of emergency.  This means no Medicaid recipient will lose Medicaid eligibility during the state of emergency.

Extend Time to Complete Medicaid Application

During this state of emergency, individuals applying for Medicaid may be unable to submit all the documentation required to process their application. Beginning with applications received in February 2020, we are extending the timeframe for individuals to submit any necessary paperwork to 120 days from the date the application was received.  If the Medicaid application is approved, the individual’s Medicaid eligibility effective date will still be the first day of the month that the initial application was received. See example below.
Date Initial Application Received Deadline to submit all Paperwork Medicaid eligibility effective date
March 7, 2020 July 4, 2020 March 1, 2020
For updates on implementing these policy initiatives, please visit our COVID-19 information site at https://myflfamilies.com/covid19/access.shtml or contact the Department of Children and Families at 850-300-4323 (TTY 1-800-955-8771).

Sample Letters to Recipients

Fee-for-Service Recipients English Spanish Creole
Managed Care Recipients English Spanish Creole


Information about Medicaid Health Plans