Keisha Woods, MPH
Manager, Assisted Living Unit
Bureau of Health Facility Regulation
2727 Mahan Drive MS #30 Tallahassee, FL 32308
Florida Relay Service (TDD): (800) 955-8771
Phone: (850) 412-4304
To file a complaint against an assisted living facility please call: 1-888-419-3456
For complaints concerning Medicaid please call: 1-877-254-1055
An assisted living facility (ALF) is designed to provide personal care services in the least restrictive and most home-like environment. These facilities can range in size from one resident to several hundred and may offer a wide variety of personal and nursing services designed specifically to meet an individual's personal needs.
Facilities are licensed to provide routine personal care services under a "Standard" license, or more specific services under the authority of "Specialty" licenses. ALFs meeting the requirements for a Standard license may also qualify for specialty licenses. The purpose of "Specialty Licenses" is to allow individuals to "age in place" in familiar surroundings that can adequately and safely meet their continuing healthcare needs.
Emergency rules regarding COVID-19 screening requirements are available on the Agency's COVID-19 Facility Information Page.
For questions or additional information regarding emergency rules, please contact Kim Stewart at Kimberly.Stewart@ahca.myflorida.com.
The Agency for Health Care Administration (Agency) requires all licensees providing residential or inpatient services to use an Agency approved database for reporting its emergency status, planning or operations. The Agency approved database for reporting this information is the Emergency Status System (ESS).