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Choice Counseling and Other Beneficiary Information

Medicaid has specially trained people to answer questions and help beneficiaries enroll in the health plan that best fits their needs. These people are called choice counselors and they provide services free of change. Beneficiaries can speak with a choice counselor by phone or meet with a choice counselor face-to-face (see face-to-face schedule listed below). To speak with a choice counselor, call:

Choice Counseling Face-to-Face Sessions

• Baker, Clay and Nassau [13KB ]
• Broward County [15KB ]
• Duval County [14KB ]

Services for People with Disabilities

Beneficiaries with disabilities can receive additional services from the Choice Counselor upon request at no charge. These services include, but are not limited to, real-time captioning, sign language interpreters, Braille, CD-ROMs, and audio. To receive these services, call 1-866-454-3959, TDD 1-866-467-4970; fax at 1-850-402-4678; or mail Florida Medicaid, P.O.Box 5197, Tallahassee, Florida 32314-5197. To email go to the reform Web site at: http://www.flmedicaidreform.com/. Choose the language needed and look for "contact us" to send an email.

If you are disabled or are not physically able to travel, a Choice Counselor will come to you. Anyone needing special accommodations under the American with Disabilities Act of 1990 needs to call the Helpline at least seven days prior to meeting with a Choice Counselor in person or in their home.

Benefit Comparison Charts

The following link will take you to the Broward County Benefit Comparison Chart and the Duval County Benefit Comparison Chart. Each provides information regarding the Health Plans available to Medicaid Reform beneficiaries.

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