Consumer Assistance Programs

Agency for Health Care Administration
2727 Mahan Drive, Mail Stop 26
Tallahassee, FL 32308
(888) 419-3456 (Phone)
(850) 412-4502 (Phone)
(850) 413-0900 (Fax)

For Information concerning the three programs designed to assist consumers and Medicaid recipients of managed care organizations such as health maintenance organizations (HMOs), prepaid health clinics (PHCs), prepaid health plans (PHPs), exclusive provider organizations (EPOs), Medicaid HMOs and provider service networks (PSNs), please click on the appropriate link below:

Subscriber Assistance Program (SAP) - Non-Medicaid consumers

Beneficiary Assistance Program (BAP) - Medicaid recipients

Medicaid Fair Hearings - Medicaid recipients