1. How will this survey benefit me?
One of the priorities of the Agency is to improve our level of customer service. Your opinions are important and we want to ensure that your voices are heard. This is our opportunity to hear directly from all active Medicaid providers and their staff. The results of the survey will be instrumental in helping us target improvement opportunities for our customer service.
2. Will the results be published?
We are committed to making the results of the survey available in late Spring 2008 on the website at http://ahca.myflorida.com/Medicaid/provider_survey/index.shtml. A hard copy will be available upon request.
3. What will the Agency do with the results?
The results of the survey will be used to target opportunities for improvement of our customer service.
4. If I do not complete the survey, can I save it and complete it later?
Please complete as much as you can. To protect anonymity, we have decided to not collect usernames and passwords. Your responses will be saved but you may not be able to come back to the survey and continue where you left off.
5. Who should complete this survey?
We would appreciate feedback from all active Medicaid providers and their staff.
6. Is the survey anonymous?
Yes. The individual responses and comments to the survey are anonymous. The Agency will not collect any personal provider information.
7. How long will it take to complete the survey?
The survey should take about ten minutes to complete.
8. Can I request a personal response to an issue?
All responses and comments will be reviewed for improvement opportunities. However, if you have an immediate concern such as billing or claims issues, we urge you to contact your local Medicaid area office. The area office directory: http://ahca.myflorida.com/Medicaid/Areas/index.shtml
9. Who will I contact if I have technical survey issues?
Please e-mail us at pillars-providerteam@ahca.myflorida.com .
10. Can I receive a printed survey?
Currently, the survey is only available on-line. If you are having difficulties with the on-line survey, please e-mail us at pillars-providerteam@ahca.myflorida.com .
11. How long will the survey be available on-line?
The survey will be open for 30 days beginning in January, 2008.
12. Will there be more detailed questions in a later survey?
The survey was designed to cover many important topics, while keeping the survey reasonably short. Once we receive all the results of the survey, we will seek more in depth information from providers on areas of greatest concern to them. We may seek this feedback through additional surveys or through meetings or focus groups.
Thank you.
