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Choice Counseling and Other Beneficiary Information
Medicaid has specially trained people to answer questions and help beneficiaries enroll in the health plan that best fits their needs. These people are called choice counselors and they provide services free of change. Beneficiaries can speak with a choice counselor by phone or meet with a choice counselor face-to-face (see face-to-face schedule listed below). To speak with a choice counselor, call:
1-866-454-3959
TDD 1-866-467-4970
Monday – Friday: 8:00 am to 7:00 pm
Saturday: 9:00 am to 1:00 pm
Medicaid choice counseling also has a website with more information: http://www.flmedicaidreform.com
Medicaid Reform Training for Beneficiaries
Beginning in July 2007, there will be changes to Florida Medicaid in Baker, Clay, and Nassau Counties. These changes are needed to better meet the health care needs of Florida Medicaid beneficiaries. These changes are called “Medicaid Reform”. In Baker, Clay, and Nassau, beginning in April 2007, the local Medicaid office will be offering training meetings on these changes. If you would like to attend one of these meetings, please click on the link below and you will be guided to a site where you can sign up.
http://ahcaxnet.fdhc.state.fl.us/medres/index.aspx
Training Schedule [26KB PDF]
Anyone needing further information, or special accommodations under the Americans with Disabilities Act of 1990 (for example, Braille or large print documents, sign language interpreter services, or closed-captioning) should contact the Medicaid Area Office at 1 (904) 353-2100 or toll free at 1 (800) 273-5880. Special accommodation requests under the Americans with Disabilities Act should be made at least seven business days prior to the public meetings. If TTY service is needed, Medicaid beneficiaries can call 1 (800) 955-8771 for assistance.
Choice Counseling Face-to-Face Sessions
May  5/2/08
Beneficiaries with disabilities can receive additional services from the Choice Counselor upon request at no charge. These services include, but are not limited to, real-time captioning, sign language interpreters, Braille, CD-ROMs, and audiotapes. To receive these services, call 1-866-454-3959, TDD 1-866-467-4970; e-mail checkitout@acs_inc.com; fax at 1-850-942-1089; or mail Florida Medicaid, P.O.Box 5197, Tallahassee, Florida 32314-5197.
Services for People with Disabilities
Beneficiaries with disabilities can receive additional services from the Choice Counselor upon request at no charge. These services include, but are not limited to, real-time captioning, sign language interpreters, Braille, CD-ROMs, and audiotapes. To receive these services, call 1-866-454-3959, TDD 1-866-467-4970; e-mail checkitout@acs_inc.com; fax at 1-850-942-1089; or mail Florida Medicaid, P.O.Box 5197, Tallahassee, Florida 32314-5197.
If you are disabled or are not physically able to travel, a Choice Counselor will come to you. Anyone needing special accommodations under the American with Disabilities Act of 1990 needs to call the Helpline at least seven days prior to meeting with a Choice Counselor in person or in their home.
Benefit Comparison Charts
The following links will take you to the Broward County Benefit Comparison Chart and the Duval County Benefit Comparison Chart. Each provides information regarding the Health Plans available to Medicaid Reform beneficiaries. For more information click here to view the comparison charts. Click here to view the comparison charts.
The Benefit Comparison Charts are in the process of being updated. An initial draft of the new design was presented at two public meetings in February 2007. An updated draft was presented at public meetings in April 2007. Below are the links to the comparison chart drafts and comments from both the February meetings and April meetings. A final draft of the comparison charts is now available for review and comment. All comments must be received by Monday, June 4, 2007.
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Final Draft of the Broward County Children and Families Comparison Chart [2.90MB PDF]
Final Draft of the Broward County Aged and Disabled Comparison Chart [2.45MB PDF]
Final Draft of the Duval County Children and Families Comparison Chart [2.38MB PDF]
Final Draft of the Duval County Aged and Disabled Comparison Chart [2.76MB PDF]
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April draft of the Broward County Benefit Comparison Chart Design [1.66MB PDF]
Comments from April 4, 2007, Broward County Meeting [21KB PDF]
April draft of the Duval County Benefit Comparison Chart Design [1.22MB PDF]
Comments from April 3, 2007, Duval County Meeting [21KB PDF]
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February draft of the new Benefit Comparison Chart Design [230KB PDF]
Comments from the February 1, 2007, Broward County Meeting [23KB PDF]
Comments from the February 5, 2007, Duval County Meeting [17KB PDF]
Medicaid Reform Brochure for Medicaid Beneficiaries
Click here for information from previous workshops
Please mail your comments or suggestions to:
Medicaid Reform
Office of the Deputy Secretary for Medicaid
Agency for Health Care Administration
2727 Mahan Drive, MS #8
Tallahassee, Florida 32308
Email your comments and suggestions on Medicaid reform to
medicaidreform@ahca.myflorida.com
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