AHCA: Medicaid Reform Beneficiary Information

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Choice Counseling and Other Beneficiary Information

Medicaid has specially trained people to answer questions and help beneficiaries enroll in the health plan that best fits their needs. These people are called choice counselors and they provide services free of change. Beneficiaries can speak with a choice counselor by phone or meet with a choice counselor face-to-face (see face-to-face schedule listed below). To speak with a choice counselor, call:

1-866-454-3959

TDD 1-866-467-4970

Monday – Thursday: 8:00 am to 8:00 pm

Friday: 8:00 am to 7:00 pm

Medicaid choice counseling also has a website with more information: http://www.flmedicaidreform.com

Mailing Address:

Florida Medicaid
P.O. Box 5197
Tallahassee, FL 32314-5197

Medicaid Reform Training for Beneficiaries

Beginning in July 2007, there will be changes to Florida Medicaid in Baker, Clay, and Nassau Counties. These changes are needed to better meet the health care needs of Florida Medicaid beneficiaries. These changes are called “Medicaid Reform”. In Baker, Clay, and Nassau, beginning in April 2007, the local Medicaid office will be offering training meetings on these changes. If you would like to attend one of these meetings, please click on the link below and you will be guided to a site where you can sign up.

http://ahcaxnet.fdhc.state.fl.us/medres/index.aspx

Anyone needing further information, or special accommodations under the Americans with Disabilities Act of 1990 (for example, Braille or large print documents, sign language interpreter services, or closed-captioning) should contact the Medicaid Area Office at 1 (904) 353-2100 or toll free at 1 (800) 273-5880. Special accommodation requests under the Americans with Disabilities Act should be made at least seven business days prior to the public meetings. If TTY service is needed, Medicaid beneficiaries can call 1 (800) 955-8771 for assistance.

Choice Counseling Face-to-Face Sessions

July

Services for People with Disabilities

Beneficiaries with disabilities can receive additional services from the Choice Counselor upon request at no charge. These services include, but are not limited to, real-time captioning, sign language interpreters, Braille, CD-ROMs, and audiotapes. To receive these services, call 1-866-454-3959, TDD 1-866-467-4970; e-mail checkitout@acs_inc.com; fax at 1-850-942-1089; or mail Florida Medicaid, P.O.Box 5197, Tallahassee, Florida 32314-5197.

If you are disabled or are not physically able to travel, a Choice Counselor will come to you. Anyone needing special accommodations under the American with Disabilities Act of 1990 needs to call the Helpline at least seven days prior to meeting with a Choice Counselor in person or in their home.

Benefit Comparison Charts

The following links will take you to the Broward County Benefit Comparison Chart and the Duval County Benefit Comparison Chart. Each provides information regarding the Health Plans available to Medicaid Reform beneficiaries. For more information click here to view the comparison charts.

Current Benefit Comparison Charts

Draft Benefit Comparison Charts

Medicaid Reform Brochure for Medicaid Beneficiaries