Health and Human Services Eligibility Access System Project
2-1-1 Network Implemented in Florida
The number 2-1-1 is a simple, easy-to-remember number for residents to call (or access on the web) when they want to find out how to give or receive help in a community. It works similar to the way 911 Emergency Service works in that 2-1-1 may be dialed from anywhere in the nation and the call will be automatically routed to a local government office that provides 2-1-1 services to the public.
The national abbreviated dialing code makes it easier for people in need to navigate the complex maze of health and human services' agencies and programs and provides the caller with free access to information and referral services such as food banks, shelters, rent assistance, utility assistance, drug and alcohol intervention and rehabilitation.
In 2002, Senate Bill 1276 was passed and created legislation that will establish rules and regulations that set standards for issuing 2-1-1 numbers and recalling them. Previously, anyone could obtain the number without specific standards or qualifications.
Contact:
Stephen Bradley
Government Analyst II
Office of Medicaid Program Oversight (MPO)
Bureau of Medicaid Quality ManagementFor further information send an e-mail to Stephen Bradley.
Senate Bill 1276ER [131KB PDF]
March 26, 2002
(Complete Text)
Section 408.918, F.S. Florida 211 Network [8KB PDF]
Agency Began Certifying Providers on June 2, 2003.
The Agency for Health Care Administration began accepting applications for Florida 2-1-1 Network Provider Certification on June 2, 2003. Anyone interested in becoming a 2-1-1 certified provider should use the following links that include the rules on becoming a certified provider, application form, and AIRS Accreditation Standards.
Agency Ready to Certify 2-1-1 Providers [99KB PDF]Florida 2-1-1 Network Provider Certification Rule
Alliance of Information and Referral Systems, Inc. [256KB PDF]
Accreditation Application
February 2003
Final Report
The Florida Health and Human Services Access Act [386KB PDF]
Report on the Health Care Eligibility Access System 2-1-1 Pilot Project
Senate Bill 1276
January 1, 2004
