Medicaid Fiscal Agent

Florida Medicaid currently has a contract [PDF 3.65MB] with HP Enterprise Services (HP) to serve as the state's fiscal agent. Some of the fiscal agent functions include: enroll non-institutional providers, process Medicaid claims, serve as the enrollment broker for Medicaid recipients, and distribute Medicaid forms and publications. General provider and recipient information can be found on Florida Medicaid's Web Portal. For provider specific information, visit the Provider Web Portal and for recipient specific information, visit the
Recipient Web Portal.

Commonly Used Phone Numbers with the Available Times of Operations
  Automated Voice Response System (AVRS) 800-239-7560 (24 hours)
Pharmacy Benefit Manager (PBM) Magellan 877-553-7481 
8 AM - 8 PM  ET – Monday - Friday Medicaid

Ombudsman live phone
7 AM - 7 PM ET – Monday - Friday
(voice mail after hours) 
# 866-490-1901
Electronic Claims Submission (ECS) Services Electronic Data Interchange (EDI) 866-586-0961
(8am - 5pm ET)
Provider Relations Services Provider Enrollment 800-289-7799 - Option 4
(8am - 5pm ET)
  Web Portal Password Reset 800-289-7799 - Option 5
(8am - 5pm ET)
  Provider Services Contact Center 800-289-7799 - Option 7
(7am-6pm ET)
  Provider Field Services 800-289-7799 - Option 7
(7am - 6pm ET)

2006