Gold Seal Facility Best Practices
Baldomero Lopez State Veterans' Nursing
Home
Bay Village of Sarasota
Florida Presbyterian Homes, Inc.
John Knox Village Med Center
John Knox Village Med Center - Orange
City
River Garden Hebrew Home for the Aged
Sunnyside Nursing Home
The Manor at Carpenters
The Mayflower Healthcare Center
The Pavilion for Health Care
Vicars Landing Nursing Home
Village on the Green
Water's Edge Extended Care
Willowbrooke Court at St. Andrews
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Baldomero Lopez State Veterans' Nursing Home
Second Gold Seal Award
Best Practice document from Gold
Seal application
From Rebecca Yackel, Administrator -
“Our application did address how we have improved our measures over time
to be below the state and national averages to include our pain measure, restraint
measure (as we are restraint free), skin etc. I believe that to describe our
“best” best practice would encompass all these accomplishments by
highlighting our dynamic team collaboration and success. The culture of the
Baldomero Lopez team is to always find ways to improve “what” and
“how” we do things. It is truly a journey of continuous quality
improvement. The Baldomero Lopez team is never afraid or shy about change to
improve the services, care and quality of life for our veterans/residents. We
are always excited about positive outcomes for our residents and creating a
culture and environment for our residents of self esteem, independence and well
being. Our mission is veterans/resident advocacy which the team is determined
to fulfill as our ultimate goal.”
Bay Village of Sarasota
Second Gold Seal Award
Best Practice Document from Gold
Seal Application
From Jan Dalton, Administrator:
“We have two "best practices" we are very proud of at Bay Village.
Our dining service scored 94% Resident and Family Satisfaction with our program.
It emphasizes choice and individual preferences to raise Resident Satisfaction.
Comprehensive end-of-life care is the other best practice we have developed
over the past 5years. When a resident is actively dying we relocate their roommate
and the family is able to remain in the room 24hours a day if they choose to
do so. We also provide "angels" to sit with the Resident if there
is no family or to provide some respite for the family members. We have a "comfort
cart" with a variety of items: Down pillow and comforter, lotions, portable
stereo with appropriate CD's to provide soft music. There are books, hard candy
and items for the family members to use. Our chaplain and the Religious Life
Committee visit frequently to provide support and pray with the family. We have
an angel statue that is lit at the bedside to alert the staff, volunteers, visitors
etc. It reminds everyone to check frequently on this resident and family and
provide the support they need at this critical time.”
Florida Presbyterian Homes, Inc.
Second Gold Seal Award
Best Practice
Document from Gold Seal Application
John Knox Village Med Center
Third Gold Seal Award
Best Practice Document from
Gold Seal application
From Gary West, Administrator:
“Our “calling card” is certainly our activity calendar and,
especially, the way it interfaces with our independent community; the CCRC environment
has learned to expect the quality that our group produces and it, consequently,
leads to a very active, extremely visible calendar which has become inclusive
of the entire community…our restorative program has become a part of it
with dining agendas, the swimming activity, and their presence throughout the
facility and they are seen as an extension of the activity department.”
John Knox Village Med Center - Orange City
First Gold Seal Award
Best Practice Document
from Gold Seal Application
River Garden Hebrew Home for the Aged
Third Gold Seal Award
Best Practice Document from Gold
Seal application
Marty Goetz, Administrator feels his favorite “Best Practice” is the “FRED” program developed by the facility to improve care to their residents with dementia. However, the facility has a number of very good best practices in place that make this facility a Gold Seal facility.
_____________________________________________________________________________________________ Sunnyside Nursing Home
Second Gold Seal Award
Best Practice Document from Gold
Seal application
From Diane Marcello, Administrator:
“My favorite Best Practice is our Restorative Volleyball Program. This
was initiated by two staff members and has become the most well attended exercise
program we have. Staff and residents alike enjoy participating in this activity.
Residents play volleyball with a beach ball and a net. Residents are on one
side and restorative nursing staff are on the other. Residents improve their
range of motion, sitting posture, hand/eye coordination and overall countenance.
Once a month the residents challenge staff to a game. Staff from all departments
including our CEO come and play the residents. The one rule for staff is they
must remain in their chairs. If they rise up from a chair, a lap buddy is placed
on them. This activity is the highlight of many resident's days. We have had
residents refuse to go out with family because they wanted to practice for the
up-coming match with staff. One resident told his daughter if she wanted to
see him, she'd have to come to practice because there was no way he was going
to miss volleyball. The additional benefit has been that residents interact
with one another more. They will call out to another player to get the ball
or will give a "way to go" to another resident by name.
The other adopted best practice which I am very proud of is "The Mom Principle".
It states that "Care for a resident the way you would want your mom cared
for". We also take it one step further to say, "How would you mom
feel about the way you are caring for the resident." We feel this principle
promotes compassion and quality care.”
The Manor at Carpenters
First Gold Seal Award
Best Practice Document from
Gold Seal application
The Mayflower Healthcare Center
Second Gold Seal Award
Best Practice Document from
Gold Seal Application
From Yvonne Bell, Administrator:
“The Mayflower Remembers” is our unique method of saying ‘goodbye’
when one of our Residents dies. Day-to-day care giving tasks naturally foster
closeness and strong emotional attachment to Residents. The Mayflower, in fact,
further encourages this relationship by making permanent caregiver assignments.
When a Resident does expire, the Resident’s families sometimes have a
service locally, and staff may choose to attend. However, many times, services
and burial are planned at great distances from The Mayflower Health Center.
This circumstance gives the caretaker no opportunity to pay their respects or
bring closure to this meaningful, intimate relationship.
“The Mayflower Remembers” affords our staff an opportunity to say ‘goodbye’ in a meaningful way. A memorial white rose with white ribbon is hung in the employee break room at the time clock to notify staff of the loss shortly after a Resident dies. Within 24 hours of the Resident’s passing, a Mayflower Remembers notice is posted notifying family members and staff of the gathering. Family members are encouraged to attend, but are always welcome and seldom present.
A very large bouquet of long-stemmed roses is purchased and arranged on the table in the meeting room. Oftentimes other memorabilia of the Resident is placed along with the roses. This informal reminiscing session is facilitated by the Director of Social Services or the Director of Nursing. The meeting is opened by the facilitator, who offers pertinent data about the Resident’s life. The staff then reminisces and is encouraged to talk freely about the Resident – sharing the good, the sad and often funny memories. A rose of remembrance from the bouquet is given to each attendee at the end of this service to honor the passing of this special person that we loved and cared for.
The staff has expressed gratitude for this opportunity to better deal with the ever-present and sometimes frequent losses. Of course, the longer a Resident is with us, and the more charming and engaging one is, the more difficult for us to let go. We are convinced that this program helps our staff to cope successfully with these inevitable losses, and thus makes them respond to our Residents with even greater respect and dignity.”
_____________________________________________________________________________________________ The Pavilion for Health Care
Third Gold Seal Award
Best Practice Document from
Gold Seal Application
From Janis Dyke, Administrator:
“Releasing the Butterfly" program was chosen to be their “best”
Best Practice. “It has proven to be very beneficial to both patients and
their families. We have received positive feedback from the resident’s
loved ones, appreciating the availability of the comfort items. While results
are not actually measurable, our experience with this program has been that
both the resident and loved ones benefit by the extra touch at a difficult time.”
Vicars Landing Nursing Home
First Gold Seal Award
Best Practice Document from
Gold Seal Application
From D. Bruce Jones, Director of Health Services:
“At Vicar's Landing, it is stressed that we must continue to improve and reinvent
the service we provide so as not to become complacent. Many of our best practices
are small ideas that are revenue and expense neutral but make a difference to
the people we serve. It is not necessarily about 'doing more', it's about 'doing
things better' to ensure the highest quality of service. In the words of our
President and Executive Director, Ray Johnson, "quality begets quality".”
Village on the Green
Third Gold Seal Award
Best Practice Document from
Gold Seal Application
From Ansley Holt, Administrator:
“I like the pool lift and the acquacise program” as her favorite
best practices.
Water's Edge Extended Care
Second Gold Seal Award
Best Practice Document from Gold Seal Application _____________________________________________________________________________________________
Willowbrooke Court at St. Andrews
First Gold Seal Award
Best Practice Document from Gold Seal Application
