Clinical Laboratory Contacts

 

Tips for Callers


Each analyst in the unit receives between 20 to 40 calls a day. Following are some tips to ensure that your call is given to the best staff member and is returned as quickly as possible:
  1. If you are a provider calling about your laboratory, be prepared to provide the receptionist with the county location and whether the laboratory is waived or non-waived. Analysts are assigned by areas and type of laboratory.

  2. Please tell the receptionist why you are calling. We have certain staff members assigned to specific duties and caseloads are occasionally changed. The receptionist will know who can best assist you.

  3. When leaving voice mail messages for clinical laboratory staff, please remember to speak slowly and clearly and provide your full name, the name of your laboratory, the laboratory license number or CLIA number if already licensed or the location of the lab if not already licensed, and your return number including the area code (unless you are calling from the Tallahassee, Florida area). If we are unable to figure out the return phone number, we cannot return the call.

  4. If your office is open for a few hours a day or days a week, please provide that information in any message you leave. Given the large volume of calls we receive, we make two attempts to return the call. If we are unable to leave a message or reach anyone after two attempts, we will not make a third attempt.

  5. If you leave your main office number in your voice message and that number has options that do not include leaving a voice mail message and we are unable to reach anyone, we will only make two attempts to contact you. We suggest providing a back line or a cell number.

  6. Voice mail boxes are often full because of the large volume of calls each analyst receives. We ask that you not leave multiple messages. We have callers who leave 4-5 messages in a single day. This is unnecessary. We make every attempt to return calls within 24 hours. However during times of heavier call volume we are unable to meet our goal but will do our best to return calls within 72 hours. If you have provided a good phone number, provided it clearly in your voice mail message, and your office has a phone system that allows us to reach a person or leave a message, your call will be returned as quickly as possible.

  7. E-mail addresses are provided for each analyst on our "contacts" page. While e-mail boxes are sometimes also full, we recommend that you e-mail rather than call, if at all possible.


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