Information Required to be Posted at Licensed Clinics

Per s. 408.810 (5)(a), Florida Statutes, a licensee must inform the client and his or her immediate family or representative, if appropriate, of the right to report any of the following:

Medicaid Fraud
An agency-written description of Medicaid fraud and the statewide toll-free telephone number for the central Medicaid fraud hotline must be provided to clients in a manner that is clearly legible and must include the words: "To report suspected Medicaid fraud, please call AHCA Medicaid Program Integrity toll-free at (1-888-419-3456) or the Attorney General toll-free at (1-866-966-7226)": Medicaid Fraud Poster

Complaints
The statewide toll-free telephone number for reporting complaints to the agency must be provided to clients in a manner that is clearly legible and must include the words: "To report a complaint regarding the services you receive, please call the Agency for Health Care Administration toll-free (1-888-419-3456)."

Abusive, Neglectful, or Exploitative Practices
The statewide toll-free telephone number for the central abuse hotline must be provided to clients in a manner that is clearly legible and must include the words: "To report abuse, neglect, or exploitation, please call the Florida Department of Children and Families toll-free (1-800-962-2873)."

Other

Sign identifying the medical or clinic director must be posted in a location visible to all patients. s. 400.9935(1)(a), Florida Statutes.

Notice of Insurance Fraud Reward Sign [266 KB, PDF] is required to be posted in all licensed clinics in accordance with s. 400.9935(9), Florida Statutes.

A facility that is an Urgent Care Center must publish and post a schedule of charges in accordance with Chapter 395, Florida Statutes.