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Assisted Living Unit

Keisha Woods, MPH
Manager, Assisted Living Unit
Bureau of Health Facility Regulation
2727 Mahan Drive MS #30
Tallahassee, FL 32308
Florida Relay Service (TDD): (800) 955-8771
Phone: (850) 412-4304
Fax: (850) 922-1984
Email: assistedliving@ahca.myflorida.com

Licensed/Regulated Programs

  • Assisted Living Facilities - designed to provide personal care services in the least restrictive and most home-like environment. These facilities can range in size from one resident to several hundred and may offer a wide variety of personal and nursing services designed specifically to meet an individual's personal needs.
    [ALF Generator Information - Emergency Power Related Rules]
  • Adult Day Care Centers - provide therapeutic programs of social and health services as well as activities for adults in a non-institutional setting. Participants may utilize a variety of services offered during any part of a day, but less than a 24-hour period.
  • Adult Family Care Homes - residential home designed to provide personal care services to individuals requiring assistance. The provider must live in the home and offers personal services for up to 5 residents.

Filing a Complaint

  • If you have a concern regarding care or services being provided to you or a loved one in an Assisted Living Facility, Adult Family Care Home, or Adult Day Care Center, please call 1-888-419-3456 or click the following link for further information: Complaint Administration Unit.
  • If you have a concern regarding Medicaid, including reimbursements, please contact our Statewide Medicaid Managed Care Program.
  • If you have a complaint concerning Medicaid, please call the Medicaid Helpline at 1-877-254-1055 (TDD 1-866-467-4970). Staff are available to assist you Monday - Friday, 8 am to 5 pm EST.

ALF Workgroup