Complaint Administration Unit

Michelle Hart, Unit Manager
Complaint Administration Unit
Toll Free: (888) 419-3456
Florida Relay Service (TDD): (800) 955-8771
Fax: (850) 488-6094
Email: CAU@ahca.myflorida.com*
*Use either the toll free number or the online form to submit a complaint and/or facility concerns.

A new and improved online abuse reporting tool for the Florida Department of Children and Families' Florida Abuse Hotline is now available at reportabuse.dcf.state.fl.us.

The Complaint Administration Unit receives and processes complaints about the quality of care provided in Florida's health care facilities.

If you wish to file a complaint against a licensed health care facility regulated by the Agency for Health Care Administration, please contact us at 1-888-419-3456 / 800-955-8771 Florida Relay Service (TDD number) or use our Licensed Health Care Facility Complaint Form.

To file a complaint against an unlicensed health care facility, please contact us at 1-888-419-3456 / 800-955-8771 Florida Relay Service (TDD number) or submit an Unlicensed Health Care Facility Complaint Form.

You may find additional information in our Helpful Links section.