Contact SAP 2727 Mahan Drive, Ft. Knox #1, Mail Stop 26 Tallahassee, FL 32308 1-888-419-3456 850/921-5458 850/413-0900 Fax sap@ahca.myflorida.com

The Subscriber Assistance Program (SAP) is a State of Florida program designed to assist consumers of managed care entities, such as Health Maintenance Organizations, Prepaid Health Clinics, Prepaid Health Plans, and Exclusive Provider Organizations, with grievances that have not been satisfactorily resolved. The consumer must first complete the entire grievance process of the managed care entity before filing a grievance with the program, unless the grievance is of an urgent nature. If the consumer's grievance meets the required criteria, the program's staff will schedule the grievance for a hearing before an independent panel. After the hearing, the panel will make a recommendation based on the finding of fact either to the Agency for Health Care Administration or the Office of Insurance Regulation, to ensure that consumers in the State of Florida receive the quality medical services rightfully due.