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Health Quality Assurance

The Division of Health Quality Assurance

 Molly McKinstry
Deputy Secretary for Health Quality Assurance
(850) 412-4400
Molly.Mckinstry@ahca.myflorida.com

The Division of Health Quality Assurance protects Floridians through oversight of health care providers.  The Division is funded with more than $49 million in state and federal funds.  Health Quality Assurance licenses and/or certifies and regulates 40 different types of health care providers, including hospitals, nursing homes, assisted living facilities, and home health agencies.  In total, the Division licenses, certifies, regulates or provides exemptions for more than 42,000 providers. 

The Division consists of five bureaus:

  • The Bureau of Field Operations  - Completes onsite surveys to determine compliance with state licensure requirements, but also compliance with federal certification requirements for certified facilities. Additionally, this bureau is responsible for handling consumer complaints.


  • The Bureau of Health Facility Regulation  - Handles health care licensure, Medicare and Medicaid certification, and regulation for hospitals, ambulatory surgical centers, home health agencies, hospices, clinical laboratories and over 20 other types of health care providers. The Bureau also includes the certificate of need (CON), hospital financial analysis programs, hospital/ambulatory surgical center risk management program, and the organ donor education/registry program.


  • The Bureau of Long Term Care Services  - Regulates and licenses assisted living facilities, adult family care homes, adult day care centers, nursing homes, intermediate care facilities for the developmentally disabled, homes for special services, transitional living facilities, and prescribed pediatric extended care centers.


  • The Bureau of Managed Health Care  - Regulates managed care organizations including commercial Health Maintenence Organizations (HMOs), workers' compensation managed care arrangements, Medicaid HMOs, exclusive provider organizations, provider service networks and prepaid health clinics.


  • The Bureau of Plans and Construction  - Reviews and approves health care facilities' plans and specifications and surveys their construction.
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    Regulated Providers
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    The following providers are licensed or certified by the Division of Health Quality Assurance. Click the links below to view license and certification related information and forms.

    Data Submission/Online Reporting
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    The resources below allow online data submission and reporting for regulated health care providers.

    Health Quality Assurance has eight Field Offices within eleven regions that serve as local liaisons to providers. The Field Offices offer facility quality assurance services to Florida's 67 counties.


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