Information on the AHCA website for Consumers:

• Agency Hotline
  To file a complaint against a health care facility, report medicaid fraud, obtain information about AHCA or request a publication, call (888) 419-3456.
• Public Records
  To make a public records request please visit our Public Records Coordination Office's page.
• Health Care Facility Information Do you need to locate a particular health care facility like a Nursing Home or Hospital? This link takes you to our companion site www.FloridaHealthFinder.gov where you can search and locate a wide variety of health care facilities. In addition, it's mapping function can even plan the route from your home to their front door!
• Every competent adult has the right to make decisions concerning his or her own health, including the right to choose or refuse medical treatment. AHCA has compiled three types of advance directives: a Living Will, Health Care Surrogate Designation and an Anatomical Donation. You might choose to complete one, two, or all three of these forms. The pamphlet provides information to help you decide what will best serve your needs.
• The HIPAA Compliance Office assists Medicaid beneficiaries in exercising their rights, including requests for claims records, handles HIPAA complaints against the Agency and advises AHCA on how to comply with HIPAA.
• Nursing Home Guide This Guide lists nursing homes and continuing care retirement communities by region and county. The Guide also includes facility-specific comparative information.
• Nursing Home Compare - The Official U. S. Government Site for Medicare Information This site provides you with comprehensive information about nursing homes. It also has a searchable national data base of nursing homes by state. Here you can compare nursing homes by various categories. Locate nursing homes by county, city, zip, or name. Search for information about the nursing home, about the residents in the nursing home, about the nursing home inspection record, and about the nursing home staff.

• The Agency's Division of Health Quality Assurance licenses and regulates most of our health care facilities in Florida. Hospitals, Ambulatory Surgical Centers, Nursing Homes, Adult Living Facilities and Home Health Agencies are just a few.
• Organ Donor Information
• Publications
  • Assisted Living in Florida Brochure
• Subscriber Assistance Program (SAP) is a program designed to provide unbiased assistance to consumers of HMOs with their unresolved grievances.
• Managed Care Ombudsman Committees Program (PDF 1.5 MB) are voluntary organizations that serve as advocates for consumers with their managed health care plans.